Shop Policies
Every piece in The KODA Edit ships directly from its maker: Surya, Global Views, Mercana or Mitchell Gold + Bob Williams. These policies follow each maker's terms, and we handle every step with the maker for you.
Last updated November 3, 2026
Shipping and delivery
We ship to addresses in the contiguous United States. Each piece ships from its maker's warehouse, so an order with pieces from more than one maker arrives in separate deliveries.
Shipping costs
- Free shipping on lamps, pendants, mirrors, tables and decor that ship by parcel carrier.
- Large-item delivery: $399 per order for large furniture and oversized mirrors, such as coffee tables, nesting tables and floor mirrors. Each piece's delivery cost is shown on its product card before you buy. One fee covers all the large pieces in the same order.
- Made-to-order upholstery: delivery is included in your quote.
When your order ships
- In-stock pieces usually leave the maker's warehouse within 1 to 5 business days and arrive 5 to 10 business days after that, depending on where you live.
- Made-to-order upholstery from Mitchell Gold + Bob Williams is built after you order. We confirm the lead time with your quote; many pieces ship in 6 to 8 weeks.
- We email you tracking as soon as the maker sends it.
Large pieces
Large pieces travel by freight carrier. The carrier will call to schedule delivery, so please include a phone number at checkout. Someone must be present to sign. Where the maker offers white-glove service, the team brings the piece to the room you choose, unpacks it and takes the packaging away.
Mitchell Gold + Bob Williams upholstery arrives by white-glove in-home delivery: the team brings it to the room you choose, does light assembly and takes the packaging away. Please clear a path beforehand; the delivery team can't move your existing furniture or handle electrical wiring.
Damaged, defective or wrong items
Please inspect every delivery right away and tell us within 48 hours. Makers require fast reporting to file a claim with the carrier, and a late report can mean the claim is denied.
- At delivery: count the boxes and look for damage before you sign. Write any damage, missing boxes or torn wrapping on the driver's delivery receipt. You may refuse a box that is visibly damaged.
- Within 48 hours: email info@kodainteriors.net with your order number and photos of the item, the damage, the box and the shipping label.
- Keep everything: hold on to the item and all packaging until the claim is settled. The maker may need to inspect it or arrange a pickup.
Once the maker approves the claim, we arrange a replacement or a full refund, including original shipping, at no cost to you. The same applies if you receive the wrong item.
Returns
If an in-stock piece isn't right for your space, you can return it under these conditions:
- Request the return by email within 14 days of delivery. We'll get return authorization from the maker and send instructions. Pieces sent back without authorization can't be accepted.
- The item must be unused, uninstalled and in its original packaging.
- A 25% restocking fee applies.
- You pay return shipping. Original shipping and delivery charges are not refunded, and a pickup fee may apply to large pieces.
- Your refund, less the restocking fee, goes back to your original payment method once the maker receives and inspects the item.
Final sale items
These can't be returned or exchanged, except for damage or defects covered above:
- Made-to-order pieces, including all Mitchell Gold + Bob Williams upholstery and anything ordered in a custom size, fabric or finish.
- Lighting that has been installed or hardwired.
- Items marked sale, clearance, floor sample or "as is."
Cancellations
- In-stock pieces: we place your order with the maker the same business day. Email us right away to cancel. If the maker hasn't started preparing it, you get a full refund. Once it is being packed, the maker charges a 20% to 25% restocking fee. Once it has shipped, it follows the return policy above.
- Made-to-order pieces: can't be cancelled after you approve your quote and we place the order, because production begins with your fabric and finish.
Warranty
KODA Interiors passes through each maker's warranty and does not offer a separate warranty. Coverage is for defects in materials and workmanship, belongs to the original purchaser, and isn't transferable. The maker decides whether to repair, replace or credit a covered item.
| Maker | What's covered | How long |
|---|---|---|
| Mitchell Gold + Bob Williams | Upholstery frames and springs; cushion cores against premature collapse; swivel, rocker, recliner and sleeper mechanisms; original fabrics and leathers. Customer-supplied fabric or leather (COM/COL), normal wear, fading, shrinkage, stretching and pilling aren't covered. | Frames and springs: lifetime of the product. Cushion cores and mechanisms: 3 years. Fabric, leather and other components: 1 year. |
| Surya and Global Views | Manufacturing defects in lighting, mirrors, accessories and rugs. Natural variation in alabaster, marble, ceramic, glass, wood and hand-finished pieces isn't a defect. Hardwired lighting must be installed by a qualified professional. | 1 year from the maker's invoice date. Report defects you notice on arrival within 60 days of delivery. |
| Mercana | Factory defects. Hardwired lighting claims require proof of installation by a licensed electrician; outdoor use isn't covered. | Seating, counter and bar stools, dining tables and beds: 1 year. Most other pieces: 90 days. Coverage starts on the maker's invoice date. |
Not covered by any maker
- Normal wear and tear, misuse, accidents or improper cleaning and care.
- Natural variation in handmade, stone, wood, glass and hand-finished pieces, and differences from photos on screen.
- Commercial use, unless the maker approved it.
- Damage from moving, modifying or installing a piece incorrectly.
Making a warranty claim
Email info@kodainteriors.net with your order number, photos of the problem and a short description. We'll file the claim with the maker and keep you updated until it's resolved.
Pricing and tax
Prices are each maker's list price in U.S. dollars and may change without notice. If a piece is listed at the wrong price, we'll contact you before your order is placed with the maker, and you can choose to proceed or cancel for a full refund. Sales tax is calculated at checkout based on your delivery address.
Contact us
KODA Interiors, LLC
Email: info@kodainteriors.net
Phone: 303.304.9749
We reply within one business day.